We are happy to assist you with making a return or exchange. Here are all the details you need to know about the how-to’s. We only issue shop credit on returned items. Any further information you need please email info@darlingclementineshop.com
What can be returned for store credit?
full priced items that are in new, sealable condition (i.e. has not been worn, washed or altered in any way. All original tags are attached.) We are not able to accept returns that do not meet these conditions.
non-returnable/exchangeable (unless damaged or defective) items include: bathing suits, pacifiers or teething toys.
How do I start a return?
all returned item/s must be unused and in their original packaging with tags on. They must be returned within 14 days (post dated) of purchase. A full refund will only be issued if the item is defective and/or damaged in some way and is up to the discretion of the shop. Shipping charges are non-refundable and the customer is responsible for return shipping.
*If the item is returned for store credit after the 14 day window there may be a 10% restocking fee per item.
Can I exchange something?
yes! please ship your item back and email us, we can help with next steps so you can get a new order placed.
What if my package tracking says delivered but I don’t have it?
Once the package has left our warehouse, USPS/UPS is now responsible for the package. We cannot be held responsible for lost or stolen packages. Visit their website for instructions on how to make a claim, we’re happy to help in any way we can with documentation etc.
Please Note –
all sales items are FINAL SALE as well as items purchased with special sale coupon codes.
cancelled orders will incur a the PayPal fee deducted from the refund if paying via PayPal, this is due to the fee we pay PayPal to accept this form of payment no longer being returned to us from PayPal when orders are cancelled. The amount varies dependent on the total invoice amount and we will email you with those details.
all shipping and handling costs are non-refundable.
To make a return or exchange, please send back in a securely sealed package. Please include a note with any details needed. If you are exchanging please email us to arrange payment for additional shipping charges.
Return Address for packages:
Darling Clementine
727 NW 24th Ave
Camas, Washington 98607
United States
Once we have received your return/exchange, please allow 5-7 business days for processing (including store credit, refund and/or exchange to be shipped).
Shipping Rates:
Merchandise total under $50 = $8
Merchandise total under $150 = $12
Merchandise total over $150+ – FREE SHIPPING
International Shipping – $20
Canadian Shipping – $20 and includes customs fees paid